:root{--navy:#0b2137;--orange:#f46a06;--orange2:#d95a00;--page:#f7f9fc;--text:#172231;--muted:#667085;--line:#e4e8ee;--white:#fff;--shadow:0 18px 55px rgba(11,33,55,.10);--radius:18px}
*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;background:linear-gradient(180deg,#fff,#f5f8fc);color:var(--text);font-family:Inter,system-ui,-apple-system,"Segoe UI",sans-serif}.site-header{height:76px;background:rgba(255,255,255,.97);border-bottom:1px solid #e5e8ec;display:flex;align-items:center;justify-content:space-between;gap:18px;padding:0 max(22px,calc((100vw - 980px)/2));position:sticky;top:0;z-index:50}.brand{display:flex;align-items:center;gap:12px;text-decoration:none}.brand img{width:48px;height:48px;object-fit:contain}.brand-title{font-weight:800;color:var(--navy);font-size:17px}.brand-sub{font-size:12px;color:#6b7280;margin-top:3px}.header-actions{display:flex;gap:8px}.header-btn{border:1px solid #e2e6eb;background:#fff;color:var(--navy);display:flex;align-items:center;gap:9px;border-radius:999px;padding:8px 13px 8px 8px;font-weight:750;text-decoration:none;box-shadow:0 8px 24px rgba(11,33,55,.07);cursor:pointer}.header-btn i{width:34px;height:34px;border-radius:50%;display:grid;place-items:center;background:var(--orange);color:#fff}main{width:min(900px,calc(100% - 28px));margin:0 auto;padding:48px 0 70px}.hero{text-align:center;margin-bottom:28px}.hero h1{color:var(--navy);font-size:clamp(32px,5vw,48px);margin:8px 0 10px;letter-spacing:-.035em}.hero p{max-width:690px;margin:auto;color:var(--muted);line-height:1.65}.eyebrow{color:var(--orange);font-size:12px;font-weight:850;letter-spacing:.1em;text-transform:uppercase}.card{background:#fff;border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);overflow:hidden}.section{padding:26px 28px;border-bottom:1px solid #edf0f3}.section:last-child{border-bottom:0}.section h2{font-size:20px;color:var(--navy);margin:0 0 6px}.section-intro{font-size:13px;color:var(--muted);line-height:1.55;margin:0 0 20px}.grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.field{display:flex;flex-direction:column;gap:7px}.field.full{grid-column:1/-1}.field label{font-size:13px;font-weight:750;color:#344054}.req{color:var(--orange)}input,select,textarea{width:100%;border:1px solid #d6dce4;border-radius:11px;padding:12px 13px;background:#fff;color:var(--text);font:inherit;outline:none}input:focus,select:focus,textarea:focus{border-color:var(--orange);box-shadow:0 0 0 3px rgba(244,106,6,.10)}textarea{min-height:150px;resize:vertical}.radio-row{display:flex;gap:18px;flex-wrap:wrap;padding-top:6px}.radio-row label{font-weight:600;display:flex;align-items:center;gap:7px}.radio-row input{width:auto}.upload{border:1px dashed #cfd6df;border-radius:12px;padding:15px;background:#fafbfc}.upload small{display:block;color:var(--muted);margin-top:7px}.terms-head{display:flex;justify-content:space-between;gap:12px;align-items:center;margin-bottom:10px}.progress{font-size:12px;color:var(--orange);font-weight:800;background:#fff1e7;padding:5px 10px;border-radius:999px}.bar{height:4px;background:#e8edf2;border-radius:99px;overflow:hidden;margin-bottom:12px}.bar span{display:block;height:100%;width:0;background:var(--orange);transition:width .1s}.terms{height:270px;overflow:auto;border:1px solid #d6dce4;border-radius:12px;padding:18px 20px;background:#fbfcfe;line-height:1.65;font-size:13px;color:#344054}.terms h3{font-size:16px;color:var(--navy);margin:0 0 12px}.terms h4{font-size:14px;color:var(--navy);margin:18px 0 6px}.terms p{margin:0 0 11px}.ack{display:flex;align-items:flex-start;gap:10px;margin-top:16px;font-size:13px;line-height:1.5}.ack input{width:18px;height:18px;margin-top:2px;accent-color:var(--orange)}.signature-wrap{border:1px solid #d6dce4;border-radius:12px;background:#fff;overflow:hidden}.signature-top{display:flex;justify-content:space-between;align-items:center;padding:9px 12px;background:#f8fafc;border-bottom:1px solid #e5e9ef;font-size:12px;color:var(--muted)}#signaturePad{width:100%;height:180px;display:block;touch-action:none}.clear-signature{border:0;background:transparent;color:var(--orange);font-weight:800;cursor:pointer}.legal-lock{margin-top:12px;padding:10px 12px;border-radius:10px;background:#fff4ec;color:#9a4b11;font-size:12px}.submit{width:100%;border:0;border-radius:12px;background:var(--orange);color:#fff;padding:15px;font-weight:850;font-size:15px;cursor:pointer;box-shadow:0 10px 25px rgba(244,106,6,.22)}.submit:hover:not(:disabled){background:var(--orange2)}.submit:disabled{background:#d7dce2;color:#8b95a3;box-shadow:none;cursor:not-allowed}.privacy{font-size:11px;color:#98a2b3;line-height:1.5;margin-top:10px}.notice{padding:14px 15px;background:#fff8f2;border:1px solid #ffd2b4;border-radius:11px;color:#874009;font-size:13px;line-height:1.55;margin-bottom:18px}.status{margin:0 0 18px;padding:12px 14px;border-radius:10px;font-size:13px}.status.ok{background:#ecfdf3;color:#067647}.status.err{background:#fef3f2;color:#b42318}.chat-panel{position:fixed;right:18px;bottom:18px;width:400px;max-width:calc(100% - 36px);height:600px;max-height:calc(100vh - 110px);border-radius:18px;overflow:hidden;box-shadow:0 24px 80px rgba(0,0,0,.30);background:#fff;display:none;z-index:100}.chat-panel iframe{width:100%;height:100%;border:0}.close-chat{position:absolute;right:9px;top:9px;width:34px;height:34px;border:0;border-radius:50%;background:#fff;color:#111;box-shadow:0 4px 14px rgba(0,0,0,.12);z-index:2}@media(max-width:700px){.site-header{height:68px;padding:0 12px}.brand img{width:42px;height:42px}.brand-sub{display:none}.header-btn span{display:none}.header-btn{padding:5px;border:0;box-shadow:none;background:transparent}.header-btn i{width:38px;height:38px}.grid{grid-template-columns:1fr}.field.full{grid-column:auto}main{width:calc(100% - 20px);padding:28px 0 50px}.section{padding:21px 17px}.terms{height:245px;padding:15px}.hero h1{font-size:32px}}

      /* Complaint UX refinement */
      .hero-section{
        max-width:900px;
        margin:0 auto;
        padding:38px 22px 22px;
        text-align:left;
      }
      .hero-section .eyebrow{
        margin:0 0 8px;
        font-size:12px;
        font-weight:800;
        letter-spacing:.12em;
        text-transform:uppercase;
        color:var(--orange);
      }
      .hero-section h1{
        margin:0;
        max-width:760px;
        font-size:clamp(30px,4vw,46px);
        line-height:1.05;
        letter-spacing:-.035em;
        color:var(--navy);
      }
      .hero-copy{
        margin-top:16px;
        max-width:760px;
        color:#5f7185;
        font-size:15px;
        line-height:1.65;
      }
      .hero-points{
        display:grid;
        grid-template-columns:repeat(3,minmax(0,1fr));
        gap:10px;
        margin-top:20px;
      }
      .hero-point{
        display:flex;
        align-items:flex-start;
        gap:9px;
        padding:12px 13px;
        border:1px solid var(--line);
        border-radius:14px;
        background:#fff;
        color:#45586c;
        font-size:13px;
        line-height:1.35;
      }
      .hero-point i{
        flex:0 0 28px;
        width:28px;
        height:28px;
        display:grid;
        place-items:center;
        border-radius:9px;
        background:#fff2e8;
        color:var(--orange);
      }
      .content-shell{
        max-width:900px;
        margin:0 auto;
        padding:0 22px 44px;
      }
      .form-card{
        border:1px solid var(--line);
        border-radius:20px;
        background:#fff;
        box-shadow:0 16px 42px rgba(13,42,70,.08);
        overflow:hidden;
      }
      .section{
        padding:24px 26px;
        border-top:1px solid #edf1f5;
      }
      .section:first-child{border-top:0}
      .section-head{
        display:flex;
        gap:12px;
        align-items:flex-start;
        margin-bottom:18px;
      }
      .section-num{
        flex:0 0 34px;
        width:34px;
        height:34px;
        display:grid;
        place-items:center;
        border-radius:11px;
        background:#f3f6f9;
        color:var(--navy);
        font-weight:800;
        font-size:13px;
      }
      .section h2,.section h3{
        margin:0;
        color:var(--navy);
      }
      .section-copy{
        margin-top:4px;
        color:#728296;
        font-size:13px;
        line-height:1.5;
      }
      .grid-2{
        display:grid;
        grid-template-columns:repeat(2,minmax(0,1fr));
        gap:16px;
      }
      .grid-3{
        display:grid;
        grid-template-columns:repeat(3,minmax(0,1fr));
        gap:16px;
      }
      .field-group{
        margin-bottom:16px;
      }
      .field-group:last-child{margin-bottom:0}
      .field-group label,
      .field-label{
        display:block;
        margin-bottom:7px;
        font-size:13px;
        font-weight:750;
        color:#24384d;
      }
      .field-help{
        margin-top:6px;
        color:#7a8a9b;
        font-size:12px;
        line-height:1.45;
      }
      input[type="text"],
      input[type="email"],
      input[type="tel"],
      input[type="date"],
      select,
      textarea{
        width:100%;
        min-height:46px;
        padding:11px 13px;
        border:1px solid #ced9e4;
        border-radius:12px;
        background:#fff;
        color:#142a42;
        outline:none;
        transition:border-color .15s ease, box-shadow .15s ease;
      }
      textarea{min-height:120px;resize:vertical}
      input:focus,select:focus,textarea:focus{
        border-color:#f3a36d;
        box-shadow:0 0 0 3px rgba(244,106,6,.09);
      }
      .choice-row{
        display:flex;
        flex-wrap:wrap;
        gap:10px;
      }
      .choice-row label{
        display:inline-flex;
        align-items:center;
        gap:7px;
        margin:0;
        padding:9px 12px;
        border:1px solid #d8e1ea;
        border-radius:999px;
        background:#fff;
        cursor:pointer;
        font-size:13px;
        color:#34495f;
      }
      .choice-row input{accent-color:var(--orange)}
      .upload-box{
        border:1px dashed #c6d3df;
        border-radius:14px;
        padding:15px;
        background:#fafcfe;
      }
      .terms-wrap{
        border:1px solid var(--line);
        border-radius:16px;
        overflow:hidden;
        background:#fbfcfd;
      }
      .terms-head{
        padding:13px 15px;
        border-bottom:1px solid var(--line);
        background:#f6f8fa;
        font-size:13px;
        font-weight:800;
        color:var(--navy);
      }
      .terms{
        max-height:280px;
        padding:16px;
        background:#fff;
      }
      .ack{
        margin-top:14px;
        padding:13px 14px;
        border:1px solid #dbe4ec;
        border-radius:13px;
        background:#fbfcfd;
      }
      .signature-wrap{
        border:1px solid #d4dee8;
        border-radius:14px;
        background:#fff;
        overflow:hidden;
      }
      .signature-toolbar{
        display:flex;
        align-items:center;
        justify-content:space-between;
        gap:10px;
        padding:10px 12px;
        border-bottom:1px solid #e5ebf1;
        background:#f8fafc;
        font-size:12px;
        color:#687b8f;
      }
      #signaturePad{
        width:100%;
        min-height:180px;
        display:block;
        background:#fff;
      }
      .submit-bar{
        display:flex;
        align-items:center;
        justify-content:space-between;
        gap:16px;
        padding:20px 26px 24px;
        border-top:1px solid #edf1f5;
        background:#fbfcfd;
      }
      .submit-note{
        color:#738499;
        font-size:12px;
        line-height:1.45;
        max-width:520px;
      }
      .submit-btn{
        min-width:210px;
        min-height:48px;
        border:0;
        border-radius:13px;
        background:var(--orange);
        color:#fff;
        font-weight:800;
        cursor:pointer;
        box-shadow:0 8px 18px rgba(244,106,6,.2);
      }
      .submit-btn:disabled{
        background:#d6dde5;
        color:#8a99aa;
        box-shadow:none;
        cursor:not-allowed;
      }
      @media(max-width:760px){
        .hero-section{padding:28px 16px 18px}
        .hero-section h1{font-size:34px}
        .hero-points{grid-template-columns:1fr}
        .content-shell{padding:0 12px 28px}
        .section{padding:20px 16px}
        .grid-2,.grid-3{grid-template-columns:1fr}
        .submit-bar{align-items:stretch;flex-direction:column;padding:18px 16px 20px}
        .submit-btn{width:100%}
      }


      /* Keep success/error banners aligned to the form card */
      .status{
        width:calc(100% - 44px);
        max-width:856px;
        margin:16px auto 0 !important;
        border-radius:14px;
        padding:12px 14px;
        box-sizing:border-box;
      }
      @media(max-width:760px){
        .status{
          width:calc(100% - 24px);
          max-width:none;
          margin-top:12px !important;
        }
      }


      .requirements{
        margin:14px 0 0;
        padding:12px 14px;
        border:1px solid #dbe4ec;
        border-radius:13px;
        background:#f8fafc;
      }
      .requirements-title{
        font-size:12px;
        font-weight:800;
        color:#405367;
        margin-bottom:8px;
      }
      .requirements-list{
        display:grid;
        grid-template-columns:repeat(2,minmax(0,1fr));
        gap:7px 14px;
        margin:0;
        padding:0;
        list-style:none;
      }
      .requirement{
        display:flex;
        align-items:center;
        gap:7px;
        color:#7b8897;
        font-size:12px;
      }
      .requirement::before{
        content:"";
        width:8px;
        height:8px;
        flex:0 0 8px;
        border-radius:50%;
        background:#c9d2dc;
      }
      .requirement.done{color:#087a58}
      .requirement.done::before{background:#14a673}
      .signature-error{
        display:none;
        margin-top:9px;
        color:#b42318;
        font-size:12px;
        font-weight:650;
      }
      .signature-error.show{display:block}
      .sr-only{
        position:absolute!important;
        width:1px!important;
        height:1px!important;
        padding:0!important;
        margin:-1px!important;
        overflow:hidden!important;
        clip:rect(0,0,0,0)!important;
        white-space:nowrap!important;
        border:0!important;
      }
      @media(max-width:700px){
        .requirements-list{grid-template-columns:1fr}
      }


      .terms-actions{
        display:flex;
        align-items:center;
        justify-content:space-between;
        gap:10px;
        flex-wrap:wrap;
        margin:0 0 12px;
      }
      .terms-actions-copy{
        font-size:12px;
        color:#667085;
      }
      .terms-actions-buttons{
        display:flex;
        gap:8px;
        flex-wrap:wrap;
      }
      .secondary-action{
        display:inline-flex;
        align-items:center;
        gap:7px;
        border:1px solid #d6dce4;
        background:#fff;
        color:#24384d;
        border-radius:10px;
        padding:8px 11px;
        font-size:12px;
        font-weight:750;
        cursor:pointer;
        text-decoration:none;
      }
      .secondary-action:hover{background:#f8fafc}
      .privacy-link{
        display:inline-flex;
        align-items:center;
        gap:5px;
        margin-top:8px;
        color:#475f78;
        font-size:12px;
        font-weight:700;
        text-decoration:underline;
        text-underline-offset:2px;
      }
      .field-error{
        display:none;
        margin-top:6px;
        color:#b42318;
        font-size:12px;
        font-weight:650;
      }
      .field-error.show{display:block}
      [aria-invalid="true"]{
        border-color:#e5484d !important;
        box-shadow:0 0 0 3px rgba(229,72,77,.08) !important;
      }
      #printTermsDocument{display:none}
      @media print{
        body *{visibility:hidden !important}
        #printTermsDocument,
        #printTermsDocument *{visibility:visible !important}
        #printTermsDocument{
          display:block !important;
          position:absolute;
          inset:0;
          width:100%;
          padding:28px;
          color:#000;
          background:#fff;
          font-family:Georgia,"Times New Roman",serif;
          font-size:11pt;
          line-height:1.5;
        }
        #printTermsDocument h1{font-size:18pt;margin:0 0 6px}
        #printTermsDocument .meta{font-size:9pt;color:#555;margin-bottom:20px}
        #printTermsDocument h3,#printTermsDocument h4{page-break-after:avoid}
        #printTermsDocument p{orphans:3;widows:3}
      }


.trap{position:absolute;left:-10000px;width:1px;height:1px;overflow:hidden}[hidden]{display:none!important}.upload-status{display:block;color:#64748b;font-size:12px;margin-top:8px}.workflow-footer{text-align:center;font-size:12px;color:#8090a0;padding:24px}.workflow-footer a{color:inherit}#formStatus{white-space:pre-wrap}.success-box{padding:35px}.success-box a{color:#df690e}.terms{white-space:pre-wrap}.terms h4{white-space:normal}@media print{body>*{display:none!important}#termsPrint{display:block!important;white-space:pre-wrap;padding:24px;font:14px/1.6 system-ui}}
/* Themed agreement actions, shared across booking templates. */
.terms-actions{justify-content:flex-start;gap:10px;margin:16px 0}.terms-actions button{appearance:none;display:inline-flex;align-items:center;justify-content:center;min-height:44px;padding:11px 17px;border:1px solid #ccd6e0;border-radius:10px;background:#fff;color:#14283e;font:600 13px/1.2 Inter,system-ui,sans-serif;cursor:pointer;box-shadow:0 2px 5px rgba(20,40,62,.04);transition:background .15s,border-color .15s,box-shadow .15s}.terms-actions button:hover{background:#fff5ed;border-color:#f46a06;color:#a83d00}.terms-actions button:focus-visible{outline:3px solid #ffd3b5;outline-offset:3px}.terms-actions button:active{background:#ffeadc;box-shadow:none}@media(max-width:480px){.terms-actions button{flex:1;padding:12px 10px}}

@media print{#termsPrint,#termsPrint *{visibility:visible!important}}